The appointment
What the business needed.
The brief
An international outdoor hospitality and leisure group needed consistent operational training across Italy and Croatia. The training had to raise service quality and team performance, and fit the realities of frontline work.
What made it hard
The role was hands-on in every direction. The person had to run sessions with frontline teams, produce their own guides, video tutorials and e-learning, and cover safety, hygiene and regulatory standards in two countries. They also needed English and the local language of the work location.
Who we found
A trainer with operational team experience who could facilitate sessions, produce multimedia learning materials and coach a wide range of frontline teams, working in English and the local language.
What changed
The group gained a dedicated trainer for Italy and Croatia, responsible for operational, customer-service and compliance training, and for adjusting the programme as team performance was assessed.
Role focus
What the role covered.
Learning & Development
Italy
Croatia
Operational Capability
Confidentiality
A note on confidentiality.
We only share client and candidate names with their permission. Each overview covers the completed appointment. Responsibilities in the brief describe what the person was hired to do.
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