# IT & N2 Manager

> A European holiday operator with sites in several countries needs a manager for its Level 2 (N2) IT support team, to keep networks and systems running through the high season and put IT support on a more structured footing.

- Canonical: https://www.mvrk.xyz/live-searches/it-n2-manager
- Published: 2026-10-18
- Location: France
- Industry: Tourism & Hospitality
- Status: live

### What the role covers

- Leading a team of Level 2 (N2) engineers across day-to-day operations and infrastructure projects
- Handling complex escalations from first-line and field support, and owning service levels and on-call cover
- Keeping the network, cloud services and servers available and secure
- Planning major infrastructure changes and supporting the project office
- Moving support processes to ITIL v4 and getting more out of the IT service management tool
- Working with IT colleagues in other countries and the support teams on site

### What the brief asks for

- Hands-on network experience: enterprise firewalls, switches and access points, LAN and WAN, SD-WAN, routing and VLANs
- Windows Server and Active Directory, including DNS, DHCP and Group Policy
- Virtualisation and storage, including SAN and NAS
- Credibility as a technical lead who still works hands-on, and the discipline to formalise how the team works
- Composure in peak season and the autonomy to lead without close supervision
- Fluent French, and English at B2 to C1 level

### What helps

- Cloud identity and single sign-on
- Network access control and VPNs
- Infrastructure automation or scripting
- Monitoring and alerting tools
- Backup and recovery, and disaster recovery or business continuity planning
- Device management on Windows and macOS