# Business Analyst

> A large media and telecommunications business needs a Business Analyst in its customer operations planning team, to turn the way customers get in touch into forecasts and recommendations.

- Canonical: https://www.mvrk.xyz/live-searches/business-analyst
- Published: 2026-10-18
- Location: Milan, Italy
- Industry: Media & Telecommunications
- Status: live

### What the role covers

- Analysing how and why customers get in touch, across human and digital channels
- Forecasting contact volumes from historical data to support planning
- Turning the analysis into clear recommendations for business and customer decisions
- Working with customer operations, digital and marketing teams on changes to the customer journey
- Presenting findings and what they mean to senior stakeholders

### What the brief asks for

- Experience as a business analyst or in a similar analytical role
- The ability to turn a business question into useful analysis
- Planning, forecasting and time-series analysis
- Good SQL and Microsoft Office, and experience with a cloud analytics environment
- Clear synthesis and communication with people at every level of seniority

### What helps

- Linking customer behaviour, contact volumes and KPIs to business performance
- A business-first approach: the role is judged on the questions it answers, and technical skill supports that